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Terms of service

  1. I. General provisions for using the Portal
    1. These Terms of Use (hereinafter referred to as "Terms of Use") set out the rules for the use of the website located at https://meetrigo.com under the conditions specified in the Terms of Use (hereinafter referred to as: "Portal")
    2. The portal is run by Meetrigo spółka z ograniczoną odpowiedzialnością with its seat in Puławy, address: 24-100 Puławy, ul. Juliusza Słowackiego 2, entered in the Register of Entrepreneurs of the National Court Register kept by the District Court in Białystok, XII Economic Department of the National Court Register, under number KRS 0000779565, holding tax identification number NIP 7393925950, correspondence address: 24-100 Puławy, ul. Juliusza Słowackiego 2 (hereinafter referred to as "Administrator" or "Service Provider") Translated with www.DeepL.com/Translator (free version)
    3. The address of the Portal and contact details of the person operating the Portal on behalf of the Administrator: Internet address - https://meetrigo.com e-mail - help@meetrigo.com, phone +48 502 896 108 correspondence address - 2 Juliusza Słowackiego Street, 24-100 Puławy,
    4. Before using the Portal, each User should read and accept the Terms of Use.
    5. To use the Portal's services, the User must have an active and operational e-mail account.
    6. The regulations specify:
      1. types, scope and rules of electronic provision of services on the Portal;
      2. rights and obligations of Portal users;
      3. rights and obligations of the Portal Administrator as the entity managing and operating the Portal.
    7. Information regarding the scope of personal data processing by the Portal ("Privacy Policy") and the scope of use of cookies ("Cookie Policy") can be found at the following URL https://meetrigo.com/cookies-policy and https://meetrigo.com/privacy-policy.
    8. Users are obliged to respect copyrights and rights arising from registration of inventions, patents, trademarks, utility and industrial designs.
    9. Each user of the Portal has a possibility to read, download the content of Terms of Use to his/her electronic device and make a printout.
  1. II. Definitions
    1. These Terms of Use (hereinafter referred to as "Terms of Use") set out the rules for the use of the website located at https://meetrigo.com under the conditions specified in the Terms of Use (hereinafter referred to as: "Portal")
    2. User - a natural person with full legal capacity, a legal person or an organizational unit without legal personality, acting through a duly authorized natural person representing it, using the services provided through the Portal.
    3. Registration - voluntary provision of data by the User consisting in filling in a form available on the Portal in order to order Services.
    4. Consumer - User performing a legal action with the Administrator which is not directly related to his/her business or professional activity.
    5. Login - a public, individual and unique identifier of the User in the Portal.
    6. Password - a sequence of at least 8 characters defined by the User and assigned individually to the User, allowing the User to log into the Portal.
    7. Account - a range of Services selected by the User and provided together with individual User settings assigned as a result of correct Registration.
    8. Subscription Period - the period of Account operation for which the Subscription Fee is due.
    9. Subscription Fee - a monthly fee for having an Account in the amount dependent on the scope of functionalities selected by the User and made available.
    10. Cookies are short text files constituting computer data used for browsing the Portal's content - stored on the User's final device.
  1. III. Scope of the Portal's services
    1. Administrator provides Users with services to effectively manage and process marketing and sales data (collectively, the "Services") from sources such as Google Analytics, Google Ads, Facebook Ads, in particular by:
      1. registration for beta testing
      2. registration to the Service
      3. logging
      4. newsletter
      5. access to data analysis platform
    2. A detailed description of the Services, their scope and Price List are available at https://meetrigo.com/ceny.
  1. IV. Portal registration, Account usage rules
    1. Each User may use the Portal and place orders for Services after registering in the Portal and obtaining access to the Account.
    2. Using the Portal with an Account enables the purchase of Services and access to a number of functionalities, including in particular data analysis, as well as the ability to make declarations of withdrawal and complaints electronically via an interactive form.
    3. The User may perform the Registration by filling in the registration form on the Portal.
    4. After registering by means of the registration form, the User receives a message to the e-mail address provided, containing information about creating an Account.
    5. After the Registration, the User logs into the Account using the Login and Password directly through the Portal's website.
    6. The User is obliged to protect the Password and Login against unauthorized use. To ensure security, the User may change his Password at any time after logging in to the Account.
    7. If the User does not remember the Password, he/she may recover it by using the Password reminder option available in the login tab. After the User enters the e-mail address assigned to the Account in the appropriate field, the User shall receive a message with instructions on how to set a new Password.
  1. V. General rules for placing orders for Services
    1. Placing an Order for Services is possible only through an Account (after previous Registration).
    2. Detailed information about the Services, in particular their description and prices, is available on the Portal. Prices are in Polish Zloty and include tax on goods and services (VAT).
    3. To place an order, the User takes further technical steps based on the messages and instructions displayed on the Portal website.
    4. Detailed information about the Services, in particular their description and prices, is provided in the Portal.
    5. When placing an order, it is necessary for the User to provide data which will enable the Portal to carry out the Order, in particular, certain personal data. If they are made available in the Account, they will be used to carry out the order, unless the User indicates other data to carry out a particular order.
    6. Immediately prior to placing an order, a summary of the order is displayed on the User's terminal device indicating the Services selected, along with a description and their total price, as well as the payment method selected by the User.
    7. The User places an order by clicking on the "Order" button. Clicking on the "Order" button results in the User's obligation to pay the Subscription Fee.
    8. Immediately after an order is placed and the Portal receives confirmation of payment by the User, the User will receive an email confirmation of acceptance of the order.
    9. A sales agreement between the Administrator and the User is concluded when the Administrator receives a confirmation of the User's payment for the Service.
    10. If payment for the Service is not made within 10 days of the order, the order will be automatically cancelled and the User will be notified by email.
  1. VI. Payments
    1. The services provided on the Portal are chargeable.
    2. Payment for the Services is made by paying in advance for the selected package of Services in accordance with the Subscription Fee included in the Price List.
    3. Payments are made by:
      1. electronic payment system;
    4. Administrator will provide User with an accounting receipt of payment for the Services.
    5. Acceptance of the Terms and Conditions means that you agree to receive accounting evidence in electronic form.
    6. Electronic accounting evidence is delivered to you via email and made available in your Account.
  1. VII. Terms for making digital content available
    1. The terms of use of digital content by the User as part of the Services are governed by the licenses for use of particular digital content. The transfer of digital content to the User does not imply any transfer of intellectual property rights, in particular copyright or related rights to digital content. Any use of digital content (e.g. reproduction, marketing or distribution) other than that specified in such license requires the consent of the owner of the rights to the digital content, except where expressly permitted by law. Failure to agree to the terms of the license referred to above may prevent performance of the Service.
  1. VIII. Complaint procedure regarding the functioning of the Portal
    1. The User has the possibility to submit (a) a complaint regarding the provided Services (b) any disturbances in the functioning of the Portal, by sending an e-mail to the following address: help@meetrigo.com in the content of which, in order to facilitate the complaint procedure, the User shall write:
      1. User's contact information;
      2. The type of service affected by the disruption;
      3. type of malfunction;
      4. time that forms the basis of the claim;
      5. User Allegations;
      6. circumstances justifying the complaint;
      7. the requested method, if any, of remedying the alleged violation. The Portal shall consider the complaint within 14 days from the date of its submission, indicating whether it recognizes the complaint and how it intends to handle it, or informing about the lack of grounds for recognition of the complaint and the reasons for its position. The response to the complaint is sent to the e-mail address provided by the User. In the case of acknowledgment of the complaint, the Portal shall immediately take action to implement its content.
  1. IX. Right of withdrawal from a remote agreement
    1. Pursuant to the Act of 30 May 2014 on consumer rights (Journal of Laws 2014, item 827), the Customer who is a consumer has the right to withdraw in writing from the concluded contract without giving any reason within fourteen days from the conclusion of the contract. To maintain the fourteen-day period referred to in paragraph 1, it is sufficient to send a statement of withdrawal before its expiry. The declaration can be made on a form, delivered to the Client's e-mail address together with the confirmation of conclusion of the contract, and whose model has been placed at the URL https://meetrigo.com/terms-of-service. The use of this form is optional.
    2. Pursuant to Art. 38 of the Consumer Rights Act, a consumer is not entitled to withdraw from a distance contract under the Act in cases:
      1. for the provision of services where the trader has performed the service in full with the express consent of the consumer who has been informed before the performance begins that after the trader's performance he will lose his right of withdrawal;
      2. in which the price or remuneration is dependent on fluctuations in the financial market which are not controlled by the trader and which might occur before the end of the withdrawal period;
      3. in which the object of the service is a non-refabricated thing produced according to consumer specifications or serving to meet his individual needs;
      4. in which the object of performance is a perishable item or an item with a short shelf life;
      5. in which the object of the supply is an item delivered in a sealed package that cannot be returned after opening the package for health or hygiene reasons, if the package has been opened after delivery;
      6. in which the subject matter of the performance are things which after delivery, because of their nature, are inseparable from other things;
      7. in which the subject of the performance is alcoholic beverages, the price of which has been agreed upon at the conclusion of the sales contract, the delivery of which may take place only after 30 days and the value of which depends on fluctuations in the market beyond the trader's control;
      8. in which the consumer has explicitly requested the trader to come to him for the purpose of carrying out urgent repairs or maintenance; if the trader provides services in addition to those specifically requested by the consumer or supplies items other than replacement parts necessarily used in performing the repairs or maintenance, the consumer has a right of withdrawal for those additional services or items;
      9. in which the subject matter of the provision is a sound or visual recording or computer software supplied in sealed packaging if the packaging was opened after its delivery; for supply of newspapers, periodicals or magazines, except for subscription contracts;
      10. concluded through a public auction;
      11. for the provision of accommodation other than for residential purpose, carriage of goods, car rental, catering, services related to leisure, entertainment, sports or cultural events, if the contract specifies the date or period of the service provision;
      12. for the supply of digital content which is not recorded on a tangible medium where performance has begun with the consumer's express consent before the end of the withdrawal period and after the trader has informed the consumer of the loss of the right of withdrawal.
    3. In the event of withdrawal from this agreement, the Customer shall be reimbursed all payments received from him/her immediately, and in any case no later than 14 days from the date on which the Service is informed of the Customer's decision to exercise his/her right of withdrawal from the agreement with the Service.
    4. The Service will return the payment using the same method of payment used by the Customer, unless the Customer has expressly agreed to a different method of return that does not involve any costs.
  1. X. Technical conditions of using the Portal
    1. In order to use the Portal the User should have:
      1. a device that transmits data;
      2. Internet access;
      3. email address
    2. The Portal collects information contained in cookies, which are text files containing the identifier of the device used by the User.
    3. The User decides on the use of cookies. Web browsers are often set by default to install these files on the User's end device, who can change the settings at any time.
    4. The Portal informs that disabling the use of cookies by the User may affect the functionalities available in the Portal.
  1. XI. User's Rights and Obligations.
    1. You agree to use the Services in a manner consistent with the terms of these Terms and to make timely payments in accordance with the provisions of these Terms and the current price list for services.
    2. You or any person who has knowledge of infringements may report them by sending a message stating the type of infringement and the party who committed it.
    3. The User may not transfer the codes (access data) to the Portal account to third parties.
    4. The User using the Portal agrees to respect the copyrights and rights resulting from registration of inventions, patents, trademarks, utility and industrial designs of both other Users, Partners and the Portal.
    5. The user may not copy, modify or distribute the content, images, logos, works without the prior consent of the authorized person.
    6. Policy violations can be reported by sending an email to: help@meetrigo.com
    7. Within the Portal, the User's actions that would grossly violate the provisions of the Terms of Use or the provisions of applicable law are prohibited.
  1. XII. Rights and Obligations of the Administrator.
    1. The Administrator takes care of the proper operation of the Portal.
    2. The Administrator reserves the right to block the User's account in case:
      1. violation of the Rules,
      2. take actions to the detriment of another User or the Portal,
      3. misrepresentation
    3. The administrator is not responsible for:
      1. actions of unauthorized third parties, to whom the User provided access codes to his/her account in the Portal,
      2. for any damage resulting from discontinuation of the Services or deletion of the User's account, if it was caused by the User or due to violation of the law or the regulations.
    4. The Administrator is not responsible for illegal actions of the User if the Portal is not aware of the facts and circumstances.
    5. If you become aware of any unlawful activity within the Portal, the Portal is obliged to immediately call for their cessation.
  1. XIII. Final provisions and description of the possibility to use out-of-court complaint handling and claim investigation methods
    1. The provisions of these Regulations are not intended to exclude or limit any of the rights of a Client who is also a Consumer to which he is entitled under mandatory provisions of law. In the event of any inconsistency between the provisions of these Regulations and such provisions, such provisions shall prevail.
    2. In matters not covered by these Terms and Conditions, the provisions of Polish law shall apply, including in particular the Act of 30 May 2014 on Consumer Rights (Journal of Laws 2014 item . 827 of 24 June 2014) and the Act of 23 April 1964. - Civil Code (Journal of Laws 1964 no. 16 item 93 as amended).
    3. Information on the possibility of using out-of-court complaint and claim procedures by the Customer who is a consumer, as well as the rules of access to those procedures are available in the offices and on the websites of district (city) consumer ombudsmen, social organizations whose statutory tasks include consumer protection, Regional Trade Inspection Inspectorates and at the following addresses of the Office of Competition and Consumer Protection:
      1. http://www.uokik.gov.pl/spory_konsumenckie.php
      2. http://www.uokik.gov.pl/sprawy_indywidualne.php
      3. http://www.uokik.gov.pl/wazne_adresy.php
      4. A customer who is a consumer has, among other things, the following possibilities of using out-of-court ways of dealing with complaints and asserting claims:
      5. Permanent consumer arbitration court operating at the Trade Inspection - the possibility of applying for settlement of a dispute arising from the concluded Sales Agreement;
      6. Province Inspector of Trade Inspection may request the initiation of mediation proceedings on an amicable basis until the dispute between the Customer and the Website is resolved;
      7. a district (municipal) consumer ombudsman or a social organisation whose statutory tasks include protecting consumers (such as the Federation of Consumers, the Polish Consumer Association). Advice is provided by the Federation of Consumers at the toll-free Consumer Helpline number 800 007 707 and by the Polish Consumer Association at the e-mail address porady@dlakonsumentow.pl.

Appendices to the Regulations

A. INFORMATION CONCERNING THE EXERCISE OF THE RIGHT OF WITHDRAWAL

- INSTRUCTIONS FOR WITHDRAWAL

Right of withdrawal

  1. You have the right to withdraw from this contract within 14 days without giving any reason.
  2. The withdrawal period expires after 14 days from the date of conclusion of the contract for provision of services by the Service.
  3. To exercise your right of withdrawal, you must inform the person responsible for performing the withdrawal action.
    Of its decision to withdraw from this Agreement by an unequivocal statement.
    (Please note that the statement may be sent, for example, by post, fax or e-mail).
  4. You may use the model withdrawal form, but it is not obligatory. You may also fill in and submit a withdrawal form or any other unequivocal statement electronically on our website [insert website address]. If you use this option, we will communicate to you an acknowledgement of receipt of such a withdrawal on a durable medium (e.g. by e-mail) without delay.
  5. Aby zachować termin do odstąpienia od umowy, wystarczy, aby wysłali Państwo informacje dotycząca wykonania przysługującego Państwu prawa odstąpienia od umowy przed upływem terminu do odstąpienia od umowy.
  6. Effects of withdrawal

    If you withdraw from this contract, we will reimburse to you all payments received from you without delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will reimburse you using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement.

A. WITHDRAWAL FORM

Please be advised that this form should be completed and returned only if you wish to withdraw from the contract. The use of the form is optional.

Addressee: Meetrigo Sp. z o.o. seated in Pulawy, address: 24-100 Puławy, ul. Juliusza Słowackiego 2, entered in the Register of Entrepreneurs of the National Court Register kept by the District Court in Białystok, VIII Economic Department of the National Court Register, under KRS number 0000779565, holding NIP 7393925950.PORTAL: meetrigo.com CONTACT ADDRESS: 24-100 Puławy, ul. Juliusza Słowackiego 2 Internet address https://meetrigo.com e-mail - help@meetrigo.com, phone +48 881 232 963

I/We* hereby give notice of my/our withdrawal* from the contract of sale of the following goods* the contract for delivery of the following goods* the contract for workmanship of the following goods* /certification of the following service*.

Date of contract*/receipt*

Name of consumer(s)

Address of consumer(s)

Signature of consumer(s) (only if the form is sent in hard copy)

Date

*Unnecessary deletion.

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